Shipping Policy

This Shipping Policy explains how Outlet Exclusive (outlet-exclusive.com) processes, ships, and delivers orders placed through our website. It outlines order handling times, delivery estimates, shipping charges, and customer responsibilities related to shipping.

Shipping Locations

Outlet Exclusive currently ships orders to customers within the United Kingdom, Netherlands, USA and Canada.

Shipping Costs

Shipping is free of charge for orders above 70 GBP

Order Processing Time

Orders are processed after payment confirmation.

• Processing time: 1 – 3 business days

• Business days: Monday to Friday

Orders placed before 17:00 GMT on a business day are eligible for same-day processing. Orders placed after this cut-off time, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed and dispatched, a shipping confirmation email will be sent.

Delivery Time

The estimated delivery time depends on the destination and logistics provider.

• Estimated transit time: 4 – 6 business days

• Total estimated delivery time: 5 – 9 business days

Delivery time estimates are calculated using business days and do not include weekends or public holidays.

Dispatch and Tracking

When your order is dispatched, you will receive a confirmation email containing shipping details and tracking information where available.

You can use the tracking link provided in the confirmation email to monitor the progress of your shipment.

You can also track your shipment directly through our Track Your Order page.

If you do not receive tracking information or need assistance tracking your order, please contact us at support@outlet-exclusive.com.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:

• Courier or logistics provider delays

• Weather conditions

• High seasonal demand

• Address verification or delivery access issues

• Customs or regulatory procedures, where applicable

If your order is significantly delayed beyond the estimated timeframe, please contact us using support@outlet-exclusive.com.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered and the order has not yet been dispatched, please contact us immediately using support@outlet-exclusive.com so that we can attempt to update the shipping details.

If an order has already been dispatched, we will not be able to modify the delivery address.

Lost or Missing Shipments

If your order tracking indicates delivery, but the package has not been received, please contact our customer support team at support@outlet-exclusive.com.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at support@outlet-exclusive.com as soon as possible.

Please include photographs of the item and packaging where applicable. After review, we will provide an appropriate solution, which may include:

• Replacement of the item

• Partial or full refund

• Return authorisation for inspection

Your statutory consumer rights remain unaffected.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@outlet-exclusive.com.

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellations are no longer possible; the cancellation must follow the return process described in our Return and Refund Policy.

Customer Service Hours

Monday to Friday: 09:00 – 17:00 GMT

Email: scalingcopany@proton.me

 Contact Form: Available on the Contact Us page