Return and Refund Policy

This Return and Refund Policy explains how returns, exchanges, and refunds are handled for purchases made from Outlet Exclusive (outlet-exclusive.com). It is designed to comply with applicable consumer protection laws in the United Kingdom. This policy operates together with our Terms of Service.

Your Consumer Rights

If you are purchasing as a consumer in the United Kingdom, you have statutory rights under consumer protection legislation. Nothing in this policy limits or replaces those legal rights.

Return Period

Customers can request a return within 30 days after the delivery date.
To be eligible for a return, items must meet the conditions described in this policy.

Return Conditions

Returned items must meet the following conditions:

• The item must be unused and in the same condition as received.

• The item must be returned in its original packaging.

• The product must not show signs of use beyond what is necessary to inspect it.

• The item must not be altered, damaged, or have missing components.

Returns that do not meet these requirements will not be accepted.

Non-Returnable Situations

Returns will not be accepted in the following circumstances:

• Items returned after the 30-day return period.

• Products that have been used beyond inspection.

• Items returned without prior authorisation.

• Products returned without original packaging when required for safe transport.

• Items purchased during a sale or promotional campaign where the discount applied was greater than 50% off the original retail price. Such items are considered final sale and are not eligible for return, exchange, or refund unless the item is damaged, defective, or incorrect upon arrival.

How to Request a Return

Before sending any item back, customers must request return authorisation.

Contact us using:

Email: scalingcopany@proton.me

Please include the following information when requesting a return:

• Order number

• Name used for the order

• Description of the issue or reason for the return

• Photos, if the item is damaged or incorrect

Once the request is reviewed and approved, return instructions and the return address will be provided.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at:

Email: scalingcopany@proton.me

Please include photographs of the item and packaging where applicable.

After review, we will provide an appropriate solution, which may include:

• Replacement of the item

• Partial or full refund

• Return authorisation for inspection

Your statutory consumer rights remain unaffected.

Return Shipping

Unless otherwise required by law, customers are responsible for return shipping costs when returning items due to a change of mind.

If a product is confirmed to be damaged, defective, or incorrect upon arrival, return shipping costs will be covered by us.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Inspection and Approval

Once a returned item is received, it will be inspected to verify eligibility under this policy.

Customers will be notified once the inspection process is complete.

Refunds

If the return is approved, a refund will be issued to the original payment method.

Refunds are processed within 7 days after approval. Processing times may vary depending on the payment provider.

Exchanges

If you wish to exchange an item, please contact customer support at:

Email: scalingcopany@proton.me

within the 30-day return period to confirm availability.

Items must comply with the return conditions outlined above.

If an exchange cannot be completed due to stock availability, a refund will be issued once the returned item has been received and approved.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

Email: support@outlet-exclusive.com

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellations are no longer possible, and the return process described in this policy must be followed.

Customer Service Hours

Monday to Friday: 09:00 – 17:00 GMT

Email: scalingcopany@proton.me

Contact Form: Available on the Contact Us page